Return Policy

Returns

  • Wyckes Furniture accepts returns within three (3) days of your receipt of an item, excluding bedding products. You will be charged a 30% restocking fee on all regular stock furniture returns. NO Returns on Special Order items.  Special Order returns due to customer preference, no-fits or any other reason are not accepted. Wyckes Furniture does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. Wyckes Furniture reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.  If returned items need to be picked up from your home, you will be charged a pickup fee. Your initial delivery fee is not refundable. Prices paid at the time of purchase are final.  Pick up fee is equal to your original delivery charge.
  • If you cancel your order or specific regular stock items for any reason, you will be charged a 10% cancellation fee on the items that were cancelled.  If your items have been transferred to the store or for delivery a 30% restocking fee will apply on transferred items.
  • Buyer agrees to complete payment on schedule, or proceeds of prior payment(s)towards layaway will be forfeited.  NO RETURNS, NO REFUNDS on layaways.
  • Please, do not assemble the furniture that you might be returning or exchanging since furniture assembled by customer cannot be accepted under any circumstances.
  • All pick ups require I.D. presented and credit card used for purchase for pick up.  Any item opened out of packaging before transport can not be returned or exchanged and voids 48 hour window to report damage or defect.  Any pieces opened out of packaging can not be taken back or stored by Furniture Outlet.  Wyckes Furniture can not help load items into an enclosed vehicle or tie or strap down any items.
  • All returned or exchanged products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back.
  • Merchandise received in good condition is not returnable or cancelable, no refunds are available.
  • Merchandise Sold “As is” or “Clearance”  or “Floor Model” are FINAL and will not be eligible for warranty, exchange, allowance, refund or service. Extended warranties cannot be sold with merchandise purchased “As is”; those posted in error will be refunded.
  • All claims of defect must be received in writing within 48 hours of pickup or delivery and will be reviewed and if approved it will at our discretion be repaired     or replaced.  The above stated warranty is limited to repair or replacement of defective product at the option of Wyckes Furniture.

Cancellations

  • If you cancel your order or specific regular stock items on your order for any reason, you will be charged a 10% cancellation fee on the items that were cancelled.  If your items have been transferred to the store or for delivery a 30% restocking fee will apply on transferred items.  Special order items cannot be cancelled for any reason. Furniture protection plans cannot be cancelled for any reason.